Returns & Exchanges
Fliteboard™ is committed to delivering the ultimate eFoil experience; if you are not completely satisfied with your purchase, you may return unused items within 14 days of delivery. All returned products must be in their original packaging and condition to qualify for a refund.
Initiate Request
Contact our global support team via the online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Shipment
Securely pack your Fliteboard, eFoil, and accessories in their original protective transit cases to ensure no damage occurs during return transit.
Shipping and Logistics
Affix the provided shipping labels and arrange for a specialized courier pickup, as high-capacity Flitecell batteries require specific dangerous goods handling.
Inspection and Refund
Once our technicians verify the hardware's condition and diagnostic logs, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing